All District computer services must be requested using the “Computers and Technology Services Request for Service or Repair” form, referred to in this document as a Service Request. Service includes account set-ups, software installations, repairs, cabling, networking, and other computer issues.
If service needed is not associated with a G#, such as a lab set-up, training, or other special needs, still complete a Service Request, ask your immediate supervisor to approve, and submit to I&TS. Please follow these steps to correctly obtain general service needs:
1. Consult with the on-site “Tech
Specialist” to evaluate the issue(s)
The Technology Specialist may have the tools and knowledge to meet your needs on-site; this will save much time and effort. The Technology Specialist may also consult with your site Technology Coordinator or key District staff for assistance.
Designated Site Personnel
|
Site/Phone |
Technology Specialist |
Technology Coordinator |
Manager of Site Facilities |
|
Grossmont 644-8100 |
Jesse Dye |
Marla Van den akker |
Bob Papciak |
|
El Cajon Valley 401-4300 |
Steve Meier |
Diann Kueny |
Johnna Kohler |
|
Mount Miguel 644-8400 |
Steven Hodge |
Karl Danielson |
Deborah O’Coyne |
|
El Capitan 443-1081 |
Dave Wright & Will
Herrera |
Sherrie Culbertson |
Michelle Storton |
|
Granite Hills 593-5500 |
Matt Dawes |
Tim McMahon |
Janie Wright |
|
Monte Vista 660-9902 |
Emmett Brown |
Tim Lindley |
JoAnn Smith |
|
Santana 448-5500 |
Peter Spiller |
Lloyd Kaster |
Curt Huckins |
|
Valhalla 593-5300 |
Will Moore |
Dave Bradford |
Terri Nowlen |
|
West Hills 596-3600 |
Gary Willhite & Tom
Sarmiento |
John Cross |
Ellen Rehn |
|
Steele Canyon 660-7100 |
Lee Kennedy |
Jason Lee |
Dennis
Trachenberg |
|
Chaparral 258-3740 |
See
Tech Coordinator |
Vic Whitaker/Leo Santiago |
See
Peggy Gedman |
|
Special Education |
See Glen Maxion |
Glen Maxion |
Barbara
Heilchuck |
|
Adult/Alternative Education |
|
------ |
See Adult Ed Principals |
|
ECCC (Career Dev) |
See Craig Tanson |
See Sharon Woodrow |
See Program Director |
|
Health Occupations |
See Kathy Johnson |
See Kathy Johnson |
Pat Twyman |
|
Phoenix |
See school Technology
Specialist |
------ |
See Mark Lindsay |
|
ROP |
See Craig Tanson |
Donna Small Sheridan |
|
|
Other District Offices |
Call Patricia Kunze |
------ |
See Dept. Administrator |
2. If the problem cannot
be solved on-site, complete a Service Request with the assistance of the Technology Specialist or
other designated personnel.
One Service Request is required for each computer (G#). Delays may occur when Service Requests are incomplete or calls are placed directly to Information & Technology staff. Phone 644-8240 for further assistance with completing Service Requests.
3. Submit the Service
Request to the Manager of Site
Facilities for approval.
Managers of Site Facilities, or acting personnel, will route
Service Requests to Patricia Kunze,
Information & Technology Services, at the District office. A service
representative will be assigned as soon as possible.